Privacy Policy

Information We Collect

We may collect personal information when you contact us, complete a form, request services, or communicate with our team. This may include:

• Name
• Phone number
• Email address
• Child’s age or date of birth
• Service interest
• General information about developmental, behavioral, medical, family, or social-care needs
• Insurance or eligibility-related information, when applicable
• Any other information you choose to provide

We may also collect limited technical information through our website, such as browser type, device information, pages visited, and general usage data.

How We Use Information

We use the information we collect to:

• Respond to inquiries
• Help determine what services may be appropriate
• Coordinate next steps with families, caregivers, providers, or approved partners
• Provide, arrange, or support services
• Maintain required records
• Improve our website, communication, and service experience
• Comply with legal, regulatory, contractual, and program requirements

We do not sell personal information.

Health and Service Information

Some information shared with ROOTS 2 GROW LLC may include health-related or service-related information. We take reasonable steps to protect this information and use it only for appropriate purposes, such as care coordination, eligibility review, service delivery, billing, compliance, or other purposes permitted or required by law.

Where applicable, ROOTS 2 GROW LLC follows privacy and confidentiality requirements under federal and New York State laws, including HIPAA and other rules that may apply to health, behavioral health, developmental, Medicaid, Early Intervention, HCBS, and Social Care Network services.

Sharing Information

We may share information when appropriate with:

• Parents, guardians, or authorized representatives
• Clinicians, coordinators, care managers, and service providers involved in care
• Government agencies, counties, Medicaid programs, managed care organizations, or program administrators, when required or permitted
• Schools, pediatricians, evaluators, community providers, or referral partners, when appropriate and authorized
• Billing, technology, administrative, or professional service providers who help us operate
• Regulatory or legal authorities, when required by law

We limit the information shared to what is reasonably necessary for the purpose.

Website Forms and Email

Please do not submit emergency medical information through our website.

Website forms and email are helpful for general communication, but they may not be appropriate for urgent or highly sensitive matters. If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.

Cookies and Website Analytics

Our website may use cookies or similar technologies to help the site function, understand visitor activity, and improve the user experience.

You may be able to adjust your browser settings to block or limit cookies. Some website features may not work properly if cookies are disabled.

Data Protection

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, or loss.

No website, email system, or electronic storage system can be guaranteed to be completely secure. However, we take privacy seriously and work to protect the information entrusted to us.

Your Rights

Depending on the type of information involved and the applicable program rules, you may have rights to request access to certain records, request corrections, ask questions about how information is used, or raise a privacy concern.

To make a privacy-related request, please contact us using the information below.

Children’s Privacy

ROOTS 2 GROW LLC provides services for children and families. Information about children should be submitted by a parent, legal guardian, authorized caregiver, or professional with appropriate permission.

Third-Party Links

Our website may link to third-party websites or resources. ROOTS 2 GROW LLC is not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.