Compliance Policy

Our Commitment

ROOTS 2 GROW LLC expects all employees, contractors, clinicians, coordinators, vendors, and other individuals acting on behalf of the organization to conduct themselves honestly, ethically, and in compliance with applicable laws, regulations, contracts, and program requirements.

We are committed to:

• Providing respectful, person-centered, and family-centered services
• Maintaining accurate records
• Protecting confidential information
• Following billing and documentation requirements
• Avoiding fraud, waste, and abuse
• Cooperating with audits, reviews, and oversight activities
• Reporting and addressing compliance concerns
• Maintaining a culture of accountability and non-retaliation

Ethical Conduct

All individuals working with or on behalf of ROOTS 2 GROW LLC are expected to act with honesty, fairness, and professionalism.

This includes:

• Treating families, children, caregivers, and colleagues with respect
• Providing services within the appropriate scope of practice
• Following applicable program rules and care plans
• Documenting services accurately and timely
• Avoiding conflicts of interest
• Protecting confidential and sensitive information
• Asking questions when unsure about a compliance requirement

Quality of Care

ROOTS 2 GROW LLC is committed to supporting services that are appropriate, respectful, culturally responsive, and centered around the needs of the child, youth, individual, and family.

We work to ensure that services are provided in a manner that supports safety, dignity, accessibility, and meaningful outcomes.

Documentation and Billing

Accurate documentation is essential to quality care and compliance.

All services, contacts, records, and billing-related information must be documented truthfully, clearly, and in accordance with applicable requirements.

ROOTS 2 GROW LLC does not tolerate false claims, inaccurate billing, improper documentation, or knowingly submitting information that is incomplete, misleading, or false.

Fraud, Waste, and Abuse

ROOTS 2 GROW LLC is committed to preventing, detecting, and correcting fraud, waste, and abuse.

Examples of potential concerns may include:

• Billing for services not provided
• Falsifying records or signatures
• Misrepresenting eligibility or service details
• Providing unnecessary services
• Offering or accepting improper payments, gifts, or incentives
• Misusing confidential information
• Failing to report known compliance concerns

Any suspected fraud, waste, abuse, or other compliance issue should be reported promptly.

Privacy and Confidentiality

All individuals working with or on behalf of ROOTS 2 GROW LLC must protect confidential information, including personal, health, developmental, behavioral, Medicaid, and family-related information.

Information should only be accessed, used, or shared when necessary and permitted for an appropriate purpose.

Reporting Compliance Concerns

Employees, contractors, families, providers, and community partners are encouraged to report compliance concerns, privacy concerns, suspected misconduct, or suspected violations of law, regulation, policy, or program requirements.

Reports may be made to:

Compliance Contact: [Add name/title]
Phone: [Add phone number]
Email: [Add email address]
Mailing Address: [Add address]

Reports may also be made anonymously where permitted.

Non-Retaliation

ROOTS 2 GROW LLC prohibits retaliation, intimidation, harassment, or negative treatment against anyone who raises a compliance concern in good faith or participates in a compliance review, audit, investigation, or corrective action.

Anyone who believes they have experienced retaliation should report it promptly.

Investigation and Corrective Action

ROOTS 2 GROW LLC reviews compliance concerns seriously and will take appropriate steps to investigate, respond, and correct issues when needed.

Corrective action may include education, process changes, repayment, reporting to appropriate agencies, disciplinary action, contract action, or other steps required by law or policy.

Training and Education

ROOTS 2 GROW LLC may provide compliance training and guidance to employees, contractors, clinicians, coordinators, and other relevant individuals.

All individuals are expected to understand and follow applicable compliance expectations related to their role.